Choosing the location to set up a new practice is an important business decision.
Lease, buy or build – which option is best for your practice?
Create the optimal workplace layout that meets your patients’, your staff and your
What equipment does your practice need? How to care for and maintain the equipment?
Performance assessment is an ongoing process. Your staff require ongoing education and training to help them help the practice be successful.
Fair Work Commission
Workplace Health and Safety Queensland
Fair Work Commission
How to create an HR manual. How to recruit the best staff for your practice.
It is important for the practice to have ways of managing disagreements
and conflict in the workplace. Any dispute resolution process is to minimise
the damage or fallout to both the practice and staff.
Advice and tools to improve and manage high quality patient-centred customer service and communication.
Advice on how to manage issues raised by patients and ensure they are responded to appropriately and in a timely manner.
Advice on how to eliminate harassment, bullying and victimisation at work. Advice for preventing and responding to complaints.
Policies and procedures are the workings of the practice; they state your goals, the plan to achieve your goals and any rules, as well as the modus operandi for the smooth running of the practice.
Advice on how to create policies and procedures and how you and your staff can use them.
The practice manager has a critical role in facilitating change
Your appointment system should reflect overall practice policies as well as the schedule requirements of each practitioner.
Good quality medical records are essential to the proper ongoing care of patients and the defence of any claims made against doctors.
Telehealth, or “health care at a distance”, is the transmission of
health information and images via a range of telecommunication technologies.
What is the cloud? How to use the cloud? What are the risks and benefits?
Staff should be skilled in the management of emergencies through the establishment of clear guidelines and regular training.
Specimens obtained for pathology examination should be correctly managed
in order to minimise any risk of an adverse event.
Don't let your time get away from you. Managing yours and your practice's time will ensure smooth operations. Within this topic is advice and practical tools, such as templates and checklists for:
Communication is an essential part of healthcare Prepare for consultations, engaging the patient, eliciting concerns, treatment strategies and managing time.
Patients often require medical treatment out of normal working hours. Balance patient needs with the risks of doctor fatigue. The importance of annual leave.
This publication is proudly brought to you by Avant Mutual Group. The content was authored by Brett McPherson, reviewed by Colleen Sullivan and Avant Mutual Group.
This publication is not comprehensive and does not constitute legal or medical advice. You should seek legal or other professional advice before relying on any content, and practice proper clinical decision making with regard to the individual circumstances. Persons implementing any recommendations contained in this publication must exercise their own independent skill or judgment or seek appropriate professional advice relevant to their own particular practice. Compliance with any recommendations will not in any way guarantee discharge of the duty of care owed to patients and others coming into contact with the health professional or practice. Avant is not responsible to you or anyone else for any loss suffered in connection with the use of this information. Information is only current at the date initially published. © Avant Mutual Group Limited 2014.
IMPORTANT: Professional indemnity insurance products and Avant’s Practice Medical Indemnity Policy are issued by Avant Insurance Limited, ABN 82 003 707 471, AFSL 238 765. The information provided here is general advice only. You should consider the appropriateness of the advice having regard to your own objectives, financial situation and needs before deciding to purchase or continuing to hold a policy with us. For full details including the terms, conditions, and exclusions that apply, please read and consider the policy wording and PDS, which is available at www.avant.org.au or by contacting us on 1800 128 268. Practices need to consider other forms of insurance including directors’ and officers’ liability, public and products liability, property and business interruption insurance, and workers compensation and you should contact your insurance broker for more information. Cover is subject to the terms, conditions and exclusions of the policy. Any advice here does not take into account your objectives, financial situation or needs. You should consider whether the product is appropriate for you before deciding to purchase or continuing to hold a policy with us.