An overview of risk management in medical practice. Proactive risk management can be thought of as the ultimate form of prevention.
Advice on ensuring you, your practitioners and your practice staff are appropriately credentialed and have a defined scope of practice.
An adverse event, or incident, is any event or circumstance arising during care that could have, or did lead to unexpected actual harm, loss or damage.
Advice to help you ensure that your staff and doctors can competently perform tasks assigned to them.
Correct medication or vaccination must be administered to the correct patient, at the correct time, in the correct dose and by the correct route as ordered.
Promote opportunity for your patients to receive appropriate diagnosis, care and treatment by having systems and processes for referrals and recalls.
Advice about your patient’s privacy and confidentiality. How to comply with the Privacy Amendment (Enhancing Privacy Protection) Act 2012 and the Australian Privacy Principles.
Advice on how to manage occupational stress in the workplace. Be sure to look after yourself, your staff and your doctors.
As a Practice Manager you play a pivotal role in the running of your practice. With a wide range of responsibilities including scheduling appointments, billing and medical record management, it’s important to ensure your practice, its staff and your practitioners are protected, so that you can focus on the day to day management of your practice.
Practices need separate practice cover which provides extended insurance cover over the individual practitioners’ medical indemnity policy to protect the actions of employees and/or practice staff.
Practice Managers should ensure they have medical indemnity cover in place to protect both the business owner/medical practitioner and the practice as they are exposed to different risks.
WHS is about ensuring the wellbeing of workers, contractors and customers in the workplace. Make your practice a healthy place to work.
You are responsible for minimising the risk of cross infection. Actively managing waste and controlling the chance of infection can greatly minimise risk.
You hold a legal duty of care to provide a safe working place to your employees. Part of this duty of care concerns the use and management of chemicals held on site.
Advice for managing work health and safety risks within the workplace.
Advice for managing work health and safety risks around the workplace.
All patients and staff should be provided with a safe working environment.
Advice and tools to help you create a data security manual, including procedures and policies.
There are various levels of accreditation and regulation, which are provided at a national registration, speciality specific and practice level.
This publication is proudly brought to you by Avant Mutual Group. The content was authored by Brett McPherson, reviewed by Colleen Sullivan and Avant Mutual Group.
This publication is not comprehensive and does not constitute legal or medical advice. You should seek legal or other professional advice before relying on any content, and practice proper clinical decision making with regard to the individual circumstances. Persons implementing any recommendations contained in this publication must exercise their own independent skill or judgment or seek appropriate professional advice relevant to their own particular practice. Compliance with any recommendations will not in any way guarantee discharge of the duty of care owed to patients and others coming into contact with the health professional or practice. Avant is not responsible to you or anyone else for any loss suffered in connection with the use of this information. Information is only current at the date initially published. © Avant Mutual Group Limited 2014.
IMPORTANT: Professional indemnity insurance products and Avant’s Practice Medical Indemnity Policy are issued by Avant Insurance Limited, ABN 82 003 707 471, AFSL 238 765. The information provided here is general advice only. You should consider the appropriateness of the advice having regard to your own objectives, financial situation and needs before deciding to purchase or continuing to hold a policy with us. For full details including the terms, conditions, and exclusions that apply, please read and consider the policy wording and PDS, which is available at www.avant.org.au or by contacting us on 1800 128 268. Practices need to consider other forms of insurance including directors’ and officers’ liability, public and products liability, property and business interruption insurance, and workers compensation and you should contact your insurance broker for more information. Cover is subject to the terms, conditions and exclusions of the policy. Any advice here does not take into account your objectives, financial situation or needs. You should consider whether the product is appropriate for you before deciding to purchase or continuing to hold a policy with us.