• Frequently asked questions

    Our extensive FAQs are here to answer any questions you might have

  • My member details


    • If you have previously registered to access the member portal go to avant.org.au/login.

      Please note your user ID is either your email address, your member ID or web ID.

      If you have forgotten your user ID or password, click the forgotten password button.


    • You can view and change your contact details in the member portal. To do this:

      • - First login to the member portal
      • - Then select 'My personal and contact details'  
      • - You can view and edit your mailing address, phone numbers and email addresses
      • - You can also update your AHPRA number and year of registration details


    • You can view and change your contact details in the member portal. To do this:

      • - First login to the member portal
      • - Then select 'My personal and contact details'  
      • - Select the 'edit' button for the item you wish to update
      • - Once you have made your changes, please select the 'submit' button
      • - Once back on the 'My personal and contact details' page you will be able to see the changes you have made

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    My policies and documents


    • You can view and edit the policy information for the current policy period in the member portal. To do this:

      • - First login to the member portal
      • - Then select 'My current policies'
      • - Select the 'edit' button. Please ensure that you complete all mandatory fields prior to selecting 'submit'

      NB: You will be contacted by email or phone to confirm your request has been reviewed.


    • Tax receipts, confirmation certificates and renewal documents are available in the member portal for you to print and save a copy. To access these:



    • Tax receipts, confirmation certificates and renewal documents are available in the member portal for you to print and save a copy. To access these:



    • Your renewal invitation and relevant documents are saved in the member portal. To access these:

      • - First login to the member portal
      • - Then select 'My renewal pack'
      • - Your renewal pack, Category of Practice Guide and Avant Insurance Policy are available to download, print or save


    • You can change your practitioner indemnity policy details in the member portal. To access this:

      • - First login to the member portal
      • - Then select 'My current policies'  
      • - Select the 'edit' button. Please ensure that you complete all mandatory fields prior to selecting 'submit'

      NB: You will be contacted by email or phone to confirm your request has been reviewed.


    • Please contact Member Services directly on 1800 128 268 to update your existing travel insurance details.

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    Help me login


    • Go to avant.org.au/register for online access. Once you have registered you will be able to login to the member portal.


    • If you have forgotten your password, go to avant.org.au/login and click the 'forgot your password' button so you can reset it.

      If you have forgotten you user ID, go to avant.org.au/login and click the 'forgot your User ID' button.

      Please note your user ID is either your email address, member ID or web ID.


    • For access to the member portal go to avant.org.au/login. If you have not yet registered for access, go to avant.org.au/register to create an account.

      Note your user ID is either your email address, member ID or web ID. If you have forgotten your user ID or password, click the 'forgot your password' or 'forgot your User ID' buttons.

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    Incident notification


    • To access Avant's Medico-legal Advisory Service, visit our Medico-legal Advisory Service area for more information, including details on how to notify us of an incident and to view our medico-legal FAQs.


    • Please complete the relevant sections of the travel claim form and send it along with all accompanying documentation to avantclaims@acchealth.com.au.

      The dedicated claims assessors at Accident and Health International will action the claim on our behalf. They will keep you updated on its progress an will advise if any additional information is required from you.


    • If you suffer an injury whilst on insured travel and require urgent medical attention you should contact the emergency assistance company, AHI Assist, reverse charge immediately on +61 2 9978 6666.

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    Cover for medical students


    • To apply for Avant's free medical indemnity insurance, please visit our student policy page for more information and to download an application form.


    • Under your Avant student indemnity insurance policy, you are covered under Part A of the policy for civil liability whilst you are participating in an approved activity or program, including clinical and/or scholarship placements which forms part of your medical course. This is covered as long as you are being supervised by a medical practitioner at the time of the incident and it is within the policy period.

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    Cover for doctors


    • To apply for Avant's practitioner membership simply visit our practitioner policy page and complete the online application form. Alternatively, you can download the interactive PDF application form from the website, contact member services or email Avant to request an application form.


    • If the category of practice for the locum position is consistent with your current qualifications, experience and existing level of cover, you are covered under your policy throughout Australia for unlimited private practice and surgical assistance.


    • Yes. Your policy covers you under clauses 1-7 (other than clause 4.1(e)) for up to 120 days for healthcare that you provide overseas. If you are participating as a trainee in a healthcare training program then we will cover you for up to 2 years.

      However we do not cover matters that arise as a result of healthcare that you provide in the USA or that involve proceedings brought in a court or tribunal that apply to USA laws.


    • Yes. Your policy covers you under clauses 1-7 (other than clause 4.1(e)) for up to 120 days for healthcare that you provide overseas. If you are participating as a trainee in a healthcare training program then we will cover you for up to 2 years.

      However we do not cover matters that arise as a result of healthcare that you provide in the USA or that involve proceedings brought in a court or tribunal that apply to USA laws.


    • Once you receive your fellowship, you should notify us and change your category of practice to ensure we are providing you with the right level of cover.

      You can change your category of practice in the member portal, or by contacting our member services team.


    • If you couldnt find the answer to your questions here, please visit our dedicated Practitioner FAQs page for more frequently asked questions and advice, or contact our Member Services team.

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    Cover for your practice


    • To apply for Avant's practice indemnity insurance simply visit avant.org.au/pmip and download an interactive application form. Alternatively contact our Member Services team or email Avant to request an application form.


    • A medical practice can be named as a defendant in legal proceedings, usually in addition to, but sometimes instead of, the medical practitioner(s) who provided the care to the patient. An example may be where the patient has been seen by a number of doctors, or a locum who isn’t permanently with the practice, and it is unclear which (if any) of them has been negligent.

      Another example may be where the patient’s injury was the result of the actions or advice of a practice staff member and not an individual doctor.


    • There is limited cover under Avant’s Practitioner Indemnity Insurance Policy for a doctor’s practice, but the doctor would need to meet the definition of ‘sole trader’ as defined in the policy. It includes cover for particular civil claims but not cover for staff at registration board, disciplinary board or criminal or coronial inquiries.


    • If you couldnt find the answer to your questions here, please visit our dedicated Practice FAQs page for more frequently asked questions and advice, or contact our Member Services team.

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    Cover for travel


    • Your travel policy will be automatically renewed on the same day as your practitioner policy. Once your renewal has been completed, we will issue you with a schedule of benefits.


    • Please complete the relevant sections of the claim form and send it along with all accompanying documentation to avantclaims@acchealth.com.au.

      The dedicated claims assessors at Accident & Health International (AHI Assist) will action the claim on our behalf. They will keep you updated on its progress and will advise if any additional information is required.

      A claim form is also available in the member portal. If you have any difficulties accessing the form please contact our Member Services team.


    • If you suffer an injury whilst on insured travel and require urgent medical attention you should contact the emergency assistance company, AHI Assist, reverse charge immediately on +61 2 9978 6666.


    • The name on your travel policy schedule must match the name on your practitioner indemnity policy.

      If you have recently changed your name and you wish to update both polices, please email Member Services at memberservices@avant.org.au


    • Avant’s travel insurance covers you for travel up to six months (180 days) for any one trip. No cover applies past six months (180 days) of travel.


    • No, as you hold a 12 month policy you are not required to notify us prior to each and every trip.


    • All intern members who have a travel insurance policy are required to register all trips within the current policy period.

      For further information please visit avant.org.au/travel.


    • No, you only need to register for one trip. Please select the country you will be spending the majority of your time in when registering. If you will be spending equal time in more than one location, select the first location of your trip.


    • Avant's travel insurance automatically includes cover for your accompanying spouse/partner/de facto and dependent children at no additional cost to you.

      Family means the insured person's spouse/partner/de facto and any unmarried dependent children, stepchildren or legally adopted children who are living with the insured person and are primarily dependent on the insured person for maintenance and support.

      A partner must be living in Australia and be a citizen or permanent resident of Australia.


    • Cover will include an accompanying spouse/partner/de facto and dependent children travelling separately on the outgoing or incoming journey from Australia only if they are directly joining or leaving the Avant Travel Policy holder.


    • For more information on travel for practitioners and doctors in training please visit our travel page and download our practitioner and doctor in training travel FAQs PDF.


    • For more information on travel for interns/RMO1 please visit our travel page and download our intern travel FAQs PDF.

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    Contact us

    If you can't find the answers you need please contact our member services team.

    Available Monday to Friday, 8am to 7pm EDT (Eastern Daylight Time).


    phone icon

    Fax 1800 228 268