A policy is a statement of agreed
intent that clearly and unequivocally sets out an organisation’s views with
respect to a particular matter. It is a set of principles or rules that
provide a definite direction for an organisation. Policies assist in defining
what must be done.
Procedures describe a logical
sequence of activities or processes that are to be followed to complete a task
or function in a correct and consistent manner. Procedures can be produced in
the form of flowcharts, checklists or written steps of the process.
Note: For every policy you establish, you will need to look at
creating supporting procedures.
The manual outlines the
agreed policies and procedures of the practice for the specific topic. It
should be readily available to all people involved in the management or work
of an organisation. The manual should be kept in either an electronic or a
loose leaf file so that it can be updated and added to as policies and
practices are reviewed and amended.
Policies and procedures are in
writing so that all practice members are aware of the overall direction and
style of the practice, how you do business, and the appropriate action to be
taken in a given situation.
Set policies and procedures promote
continuity and a team spirit as well as an atmosphere of good communication
and support. A manual containing a comprehensive set of policies and
procedures will assist in resolving any disputes regarding performance and
what tasks are required to be completed.
For general practice accreditation , an appropriate range of
manuals for your practice is required.