• Ask the Expert: 
    an online event with RANZCOG

    Technology and patient expectations

  • An online information session to help you incorporate technology into your practice and manage patient expectations during COVID-19

    Providing healthcare is especially challenging in the current COVID-19 environment.

    Face-to-face visits may need to be limited in favour of phone or video consults. This makes clear communication between you, your patients and other healthcare providers even more important, so you can manage patient expectations and minimise your risk exposure.

    Avant recently partnered with the Royal Australian and New Zealand College of Obstetricians and Gynaecologists (RANZCOG) for an online ‘Ask the Expert’ event, ‘COVID-19: Technology and patient expectations’. The webinar gathered Avant and RANZCOG experts to provide strategies and solutions for navigating these challenges.

    Whether you joined us live or missed the session, you can watch the replay here:


    In the one-hour session, our expert panel discusses case scenarios, offers practical advice and answers attendee questions. The main takeaways include:

    • • Consider the basic principles of communication and professional expectations, no matter what method of communication you are using.
    • • Give your patients plenty of time to ask questions and be heard. Ask your patients what matters to them and be aware it might not be what you consider important.
    • • Ensure you communicate what is going to be different for your patient, especially with regards to COVID-19 adaptations.
    • • Document everything thoroughly including what type of consultation you had (video, phone, face-to-face) and why.
  • About the experts

    Ms Georgie Haysom
    Head of Research, Education and Advocacy, Avant

    Georgie is a lawyer and has worked in health law for over 25 years, assisting and advising doctors on a wide range of medico-legal issues. She is a graduate of the Australian Institute of Company Directors and has a Bachelor of Science (Pharmacology) and Bachelor of Laws (Hons 1) from the University of Sydney, and a Master of Laws specialising in bioethics from McGill University. She is a member of the Australian Digital Health Agency’s Privacy and Security Advisory Committee.

    Dr Ben Bopp
    Director of Obstetrics at Gold Coast University Hospital and Vice President of RANZCOG

    A RANZCOG Fellow since 1999, Dr Ben Bopp worked as a generalist (obstetrics, gynaecology and IVF) in private practice in Brisbane, before relocating to the Gold Coast in 2003. Dr Bopp has been the Director of Obstetrics at Gold Coast University Hospital for the last three years. He was elected onto the RANZCOG Board in 2016.

    Dr Nisha Khot
    Obstetrician and RANZCOG Councillor

    Dr Nisha Khot is a Melbourne-based obstetrician working at The Royal Women’s Hospital and Joan Kirner Women’s & Children’s Hospital. She trained in India and the UK before moving to Australia. She is on the Federal Council for RANZCOG and is a member of the Women’s Health Committee and SIMG Committee.

    Ms Ruanne Brell
    Senior Solicitor – Medico-legal Advisory Service, Avant

    Ruanne is a lawyer who provides advice to members on a wide variety of medical and health law areas. Ruanne regularly presents and writes on topical medico-legal issues for internal and external organisations and publications. She has been on the editorial panel of the Australian Health Law Bulletin since 2014 and is a regular contributor. She is also the co-author of The National Disability Insurance Scheme Handbook with Bill Madden and Jane McIIwraith.

    We hope this information session helps you improve communication with, and care of your patients, manage their expectations and minimising your risk exposure as you adapt to new modes of providing healthcare.