Demands expectations and complaints: Managing difficult patients

Demands expectations and complaints: Managing difficult patients

Recorded on 22 October 2013. Dr Browne, Dr Buckland, Pamela Michael and Georgie Haysom discuss the impct of patient complaints on the practitioner. This webinar explores what drives patients to lodge a complaint and provides practical advice on how to manage difficult doctor-patient relationships.

WebinarsManaging difficult patients
01/11/2013

Duration 60 minutes

Upon completion you will receive:

  • RACGP-1725 2 category 2 points
  • ACRRM-01401AVAN 1 core point

80% Pass mark required for completion

WebinarsManaging difficult patients