Choosing the location to set up a new practice is an important business decision.
Lease, buy or build – which option is best for your practice?
Create the optimal workplace layout that meets your patients’, your staff and your doctor’s needs.
What equipment does your practice need? How to care for and maintain the equipment?
Performance assessment is an ongoing process. Your staff require ongoing education and training to help them help the practice be successful.
Workplace Advocate
Fair Work Commission
WorkCover Queensland
Workplace Health and Safety Queensland
How to create an HR manual. How to recruit the best staff for your practice.
It is important for the practice to have ways of managing disagreements and conflict in the workplace. Any dispute resolution process is to minimise the damage or fallout to both the practice and staff.
Advice and tools to improve and manage high quality patient-centred customer service and communication.
Advice on how to manage issues raised by patients and ensure they are responded to appropriately and in a timely manner.
Advice on how to eliminate harassment, bullying and victimisation at work. Advice for preventing and responding to complaints.
Policies and procedures are the workings of the practice; they state your goals, the plan to achieve your goals and any rules, as well as the modus operandi for the smooth running of the practice.
Advice on how to create policies and procedures and how you and your staff can use them.
The practice manager has a critical role in facilitating change management.
Your appointment system should reflect overall practice policies as well as the schedule requirements of each practitioner.
Good quality medical records are essential to the proper ongoing care of patients and the defence of any claims made against doctors.
Telehealth, or “health care at a distance”, is the transmission of health information and images via a range of telecommunication technologies.
What is the cloud? How to use the cloud? What are the risks and benefits?
Staff should be skilled in the management of emergencies through the establishment of clear guidelines and regular training.
Specimens obtained for pathology examination should be correctly managed in order to minimise any risk of an adverse event.
Don't let your time get away from you. Managing yours and your practice's time will ensure smooth operations. Within this topic is advice and practical tools, such as templates and checklists for:
Communication is an essential part of healthcare Prepare for consultations, engaging the patient, eliciting concerns, treatment strategies and managing time.
Patients often require medical treatment out of normal working hours. Balance patient needs with the risks of doctor fatigue. The importance of annual leave.