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Open disclosure: How to say sorry

Summary: This 5 minute video by Marianna Kelly, Avant Risk Adviser explores the issues when apologising to a patient or family member.

Tuesday, 13 June 2023

Open, honest, timely, and concerned communication is an important factor in maintaining a therapeutic relationship, especially when a clinical incident occurs that results in harm.

Avant’s practical experience indicates that a patient’s decision to take legal action or make a complaint against you may be affected by the way you manage an incident that resulted in harm or a potential for harm to the patient.

In this video Marianna Kelly, Senior Risk Manager, at Avant will explain your clinical and legal responsibilities.

Video

This 5 minute video by Marianna Kelly, Avant Risk Adviser explores the issues when apologising to a patient or family member.

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