When Patients Complain

When Patients Complain

This handbook explores how to deal with different types of complaints that you may receive in your practice. Avant's Medico-legal Advisory Service receives many requests from our members asking for advice after they have received a patient complaint. As this handbook will make clear, the response depends on the type of complaint.

HandbooksCommunication
01/01/2010

Duration 120 minutes

Upon completion you will receive:

  • RACGP2 points in Category 2
  • OTHER COLLEGESSelf-report

80% Pass mark required for completion

HandbooksCommunication