When Patients Complain

When Patients Complain

This handbook explores how to deal with different types of complaints that you may receive in your practice. Avant’s Medico-legal Advisory Service receives many requests from our members asking for advice after they have received a patient complaint. As this handbook will make clear, the response depends on the type of complaint.


Duration 120 minutes

Upon completion you will receive:

  • RACGP - 61475 2 category 2 CPD points
  • ACEM
  • RANZCOG Self-directed 1 hour
  • RACS

80% Pass mark required for completion