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Managing difficult patientsWebinars
Demands expectations and complaints: Managing difficult patients Recorded on 22 October 2013. Dr Browne Dr Buckland Pamela Michael and Georgie Haysom discuss the impct of patient complaints on the practitioner. This webinar explores what drives patients to lodge a ...
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Diagnosis & treatmentWebinars
Dial M for Medicare: Getting it right to manage your risks What would you do if you were contacted by Medicare? Would your practice protocols processes and multidisciplinary team support a Medicare audit?
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WebinarsProfessionalism & ethics
Speaking out: mandatory reporting in healthcare Recorded on 2 September this webinar will explore some of the issues that have evolved with the mandatory reporting process an area of concern for many Australian medical practitioners.
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WebinarsPrivacy & confidentiality
Changes to privacy laws $1.7 million reasons to be up-to-date This webinar is no longer current
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Factsheets
Claims and complaints insights: Paediatricians What are the main issues driving paediatrician members compensation claims and complaints? Find out the underlying themes and insights to reduce your risk of these types of claims and complaints in ou...
FactsheetsMedico-legal issues
Claims and complaints insights: Gastroenterologists What are the main issues driving gastroenterologist members compensation claims and complaints? Find out the underlying themes and insights to reduce your risk of these types of claims and complaints ...
Factsheets
Disrespect toward patients: Insights to reduce risk What are the main concerns driving claims involving disrespect toward patients? Find out the underlying themes and insights to reduce your risk of these types of claims in our analysis.
FactsheetsPrescribing
Prescribing drugs of dependence Drugs of dependence have properties which make them addictive and they have a high potential for misuse. Broadly drugs of dependence are opioids sedatives steroids and stimulants. When prescribed and ...
eLearning courses
Medical records: Chapter three — activity The requirements for the documentation of a consultation includes having a systematic and contemporaneous account of the consultation. For this activity you will need to watch one or both of the video...
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