Doctors Financial Services is part of the Avant Group who has been protecting doctors for over 130 years. Our vision is to be the most trusted professional partner in supporting doctors throughout their lives and careers.
We understand that sometimes we go through difficult phases in our lives where we may need additional assistance and care. And that everyone’s individual situation and circumstances are different.
Vulnerability can come in many unique forms. This includes illness, poor mental health, aging, loss of income, and changes in community, family or personal circumstance. Other factors such as the loss of a loved one, disability, financial distress, and language or literacy barriers can also present challenges.
We are committed to taking extra care to support our vulnerable customers and to treating you (and your family, carer or support person) with empathy, compassion and respect.
If you’re in need of extra assistance, we have information, tools and services that you may find helpful.
What can you do if you're experiencing financial hardship?
Unplanned events can leave you in a financial position that you didn’t expect. These may include:
- injury or illness
- unexpected changes in income or expenditure
- a relationship breakdown or death in the family
- a natural disaster such as floods or fire
- situations of family and domestic violence.
If you require support or assistance during this time, please don't hesitate to get in touch with our Customer Service team on 1800 128 268. We can talk you through the options that may be available to help you through a difficult time. Or, you may wish to speak with your financial adviser.
If you have Avant Life Insurance, we may be able to help with:
- reviewing your benefits or the amount of cover you have to reduce your premium
- assisting you to make changes to your policy
- discussing different payment options.
You may need to provide supporting documentation to assist with your application.
What other support is available?
A range of free external support services are available to all Australians facing challenging personal circumstances and in need of help.
Doctors Financial Services Family and Domestic Violence Policy.
If you, or your family are in immediate danger always call 000.
National 24-hour domestic and family violence and sexual assault line
Call 1800 737 732
24/7 counselling and referral service for people in a crisis
Call 13 11 14
24/7 support to people experiencing anxiety or depression
Call 1300 224 636
National Relay Service
Help if you are deaf or find it hard hearing or speaking with people who use a phone
Call 1300 555 727
SMS relay number 0423 677 767
A confidential 24/7 helpline service with Lifeline-trained Aboriginal & Torres Strait Islander Crisis Supporters
Call 13 92 76
24/7 support, information, and referral service for men with family and relationship issues
Call 1300 78 9978
National Debt Helpline
A free, confidential service to help people in financial difficulty
Call 1800 007 007
Drs4Drs promotes the health and wellbeing of doctors and medical students across Australia
Call 1300 374 377
The Translating and Interpreting Service is provided by the Department of Home Affairs for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.
(24 hours, every day of the year)
Immediate phone interpreting Within Australia 131 450 Outside Australia +613 9268 8332