Receptionist’s patient privacy breach a ‘red flag’ In 2018 18% of all calls to our Medico-legal Advisory Service (MLAS) were about confidentiality and clinical records. Privacy breaches are a risk in any practice but knowing how to prevent breaches an... 12/02/2019 Articles
Customer service – a paradigm shift In a busy practice keeping your patients happy and loyal can sometimes be a challenge but a strong commitment to customer service can make all the difference. 12/02/2019
Ensuring patient safety: Are your practice’s processes letting you down? Unless you are in a solo practice there will be a number of staff involved in running the business and delivering healthcare. Sound systems and processes are the main stays of ensuring safety and effi... 11/02/2019 Case studies
Legal confusion: Whose medical record is it anyway? The frustration in your practice manager s voice is obvious. Here s another solicitor s letter saying send all Ms Lee s records. They re not her records they belong to the practice. Do we really have ... 08/02/2019 Articles
When is it okay to end a doctor-patient relationship? When is it OK to end a doctor-patient relationship? Member calls to our Medico-legal Advisory Service about clinical patient relationships have increased nearly 14% with many doctors grappling with t... 04/02/2019 Articles
Spider venom could be the answer to Australia’s shortage of donor hearts Spider venom could be the answer to Australia s shortage of donor hearts In a world-first an Aussie-as-they-come study will explore the potential of spider venom to revolutionise heart transplants. I... 29/01/2019
Tool to close the loop between pathology labs and doctors Professor Leslie Burnett has invented a simple statistical survey tool that can produce a quantitative score of the accuracy validity and utility of a pathology report. 29/01/2019
Doctor loses victimisation appeal against local health district A case involving a psychiatrist who raised concerns about a hospitals workplace health and safety emphasises the importance for doctors to tread carefully and tips on how to proceed. 29/01/2019 Case studies
Thinking of using a scribe? What you need to know Scribes can have many benefits including easing doctors administrative burden and increasing efficiency doctor and patient satisfaction and income. 25/01/2019 Articles
RACS Queensland Division and Avant launch new three-year alliance The alliance is dedicated to enhancing current RACS initiatives for surgeons and trainees in the areas of medico-legal risk management quality safety and professionalism. 21/01/2019