Open disclosure: How to say sorry

Open disclosure: How to say sorry

Summary:
During your career you may need to discuss an adverse event with a patient. This video will explain your clinical and legal responsibilities in relation to open disclosure.

Adverse eventsVideos

Open, honest, timely, and concerned communication is an important factor in maintaining a therapeutic relationship, especially when a clinical incident occurs that results in harm.

Avant’s practical experience indicates that a patient’s decision to take legal action or make a complaint against you may be affected by the way you manage an incident that resulted in harm or a potential for harm to the patient.

In this video Marianna Kelly, Senior Risk Manager, at Avant will explain your clinical and legal responsibilities.


During your career you may need to discuss an adverse event with a patient. This video will explain your clinical and legal responsibilities in relation to open disclosure.