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Managing staff can be a challenge, and one for
which most medical practitioners are not trained. However,
minimising risk with staff is as much about communication and good
relationships as with systems and good management.
In general, the employment of employees in the private sector is
regulated by federal government legislation and industrial
instruments. There are a number of federal government agencies
which provide information to small business operators about the
rights and obligations of employers.
Many staff are engaged as contractors, rather than employees.
For example, the medical practitioners in your practice may be
engaged as contractors. You should make yourself aware of the
differences in your obligations towards employees and
Human resources risks fall into a variety of areas. Better
practice involves adopting all of the strategies listed. A practice
manager with knowledge and experience in these areas, and given
opportunities to remain up to date with changing requirements, will
be able to assist you with many of these tasks.
Risks include poor public relations, poor practice experience
for patients, rudeness or unhelpful staff.
Risks include incorrect or inefficient performance of practice
procedures, loss of intellectual capital when staff leave,
workplace bullying or staff disharmony, theft and fraud,
unauthorised internet activity and privacy breaches.
These include failure of practice staff to prioritise patients
These include performance of patient procedures by employees,
employed health practitioners practising without registration or
insurance, breach of confidentiality/privacy and unethical
These include staff injury, staff off work on workers'
compensation and management of return to work, increased workers'
compensation premiums and prosecution.
These include employee dissatisfaction, employee disputes and